Case studies

You can learn from case studies on how organisations recovered their own compliance with statutory FOIA and EIR timescales, including new ways of working and proactive disclosure of information. We will continue to develop further case studies.

• Improvements after ICO enforcement action
• London Borough of Camden: Building a compliance culture, streamlining case handling processes
• London Borough of Camden: Business as usual responses
• The ICO: Reducing our information requests backlog
• North Lincolnshire: Using templates for correspondence
• Leicester City Council: Logging requests, prompt clarification and promotion of awareness
• Wye Valley NHS Trust: Triaging requests, effective guidance for staff and using templates
• Liverpool University Hospitals NHS Foundation Trust: Building a compliance culture, setting internal deadlines and EIR upskilling
• NHS Blood and Transplant: senior level support, a designated team and clear processes
• Norfolk & Suffolk NHS Foundation Trust: senior leadership support and redesigned processes to increase level of accountability
• Office of the Secretary of State for Wales and the Northern Ireland Office: sharing FOI services and using Excel to track requests
• Ofgem: case management system and assigning request handling to relevant colleagues
• The Office for National Statistics: developing and using a casework system in-house
• The Met Office: dealing with an unexpected increase in requests
• National Audit Office: striving for excellence whilst handling complex, sensitive requests