Enforcement action

Southend-on-Sea City Council

17 October 2024, Reprimands, Local government

We issued a reprimand to Southend-on-Sea City Council in Essex after hidden data on a spreadsheet released as part of a freedom of information request revealed the sensitive personal details of staff

An ICO investigation revealed that Quick Tax Claims Limited had sent 7,863,547 unlawful text messages over the course of a month, resulting in 66,793 complaints – 93% of these stating there was no ‘opt out’ option. During the investigation, the ICO found that the company had purchased personal information from third-party suppliers that did not obtain valid consent. This led to the ICO issuing Quick Tax Claims Limited with a £120,000 fine.

Quick Tax Claims Limited

15 October 2024, Monetary penalties

An ICO investigation revealed that Quick Tax Claims Limited had sent 7,863,547 unlawful text messages over the course of a month, resulting in 66,793 complaints – 93% of these stating there was no ‘opt out’ option. During the investigation, the ICO found that the company had purchased personal information from third-party suppliers that did not obtain valid consent. This led to the ICO issuing Quick Tax Claims Limited with a £120,000 fine.

National Debt Advice Limited

14 October 2024, Enforcement notices, Finance insurance and credit

National Debt Advice sent 129,902 unsolicited direct marketing text messages to individuals in breach of regulation 22 of PECR resulting in over 4,000 complaints to the 7726 spam reporting service. The company was fined £30,000 and issued with an enforcement notice.

National Debt Advice Limited

14 October 2024, Monetary penalties, Finance insurance and credit

National Debt Advice sent 129,902 unsolicited direct marketing text messages to individuals in breach of regulation 22 of PECR resulting in over 4,000 complaints to the 7726 spam reporting service. The company was fined £30,000 and issued with an enforcement notice.

Levales Solicitors LLP

11 October 2024, Reprimands, Legal

Reprimand issued to Levales Solicitors LLP (‘Levales’) in respect of Articles 32(1)(b) and 32(1)(d). A threat actor accessed Levales’ cloud-based server using legitimate credentials and subsequently published data on the dark web. The incident affected 8,234 UK individuals, of which 863 individuals were deemed at high risk because of the nature of the data involved. The investigation found Levales were not ensuring the ongoing confidentiality of its processing systems and did not implement appropriate organisational measures.

WerepairUK Ltd

10 October 2024, Enforcement notices, Marketing

WerepairUK Ltd made 42,688 marketing calls to individuals in breach of regulation 21 of PECR. The company has been fined £80,000 and issued with an enforcement notice.

WerepairUK Ltd

10 October 2024, Monetary penalties, Marketing

WerepairUK Ltd made 42,688 marketing calls to individuals in breach of regulation 21 of PECR. The company has been fined £80,000 and issued with an enforcement notice.

Service Box Group Limited

10 October 2024, Monetary penalties, Marketing

Service Box Group Limited made 5,361 marketing calls to individuals in breach of regulation 21 of PECR. The company has been fined £40,000 and issued with an enforcement notice.

Service Box Group Limited

10 October 2024, Enforcement notices

Service Box Group Limited made 5,361 marketing calls to individuals in breach of regulation 21 of PECR. The company has been fined £40,000 and issued with an enforcement notice.

Police Service of Northern Ireland

03 October 2024, Monetary penalties

The Police Service of Northern Ireland has been fined £750,000 for infringing Articles 5(1)(f), 32(1) and (2) of the UK GDPR between 25 May 2018 and 14 June 2024.

Bonne Terre Limited t/a Sky Betting and Gaming

17 September 2024, Reprimands, Online technology and telecoms

We issued a reprimand to Bonne Terre Limited, trading as Sky Betting and Gaming, for unlawfully processing people’s data through advertising cookies without their consent.

The Labour Party

28 August 2024, Reprimands, Political

The Labour Party were issued with a reprimand for failing to respond to people’s request for their own personal data, also know as a subject access request, and for failing to respond to peoples request for erasure.

Coastal Windows & Conservatories (UK) Limited

15 August 2024, Enforcement notices, Retail and manufacture

Coastal Windows & Conservatories Limited made over 18,000 unsolicited marketing calls between 1 January and 1 June 2023 to numbers registered with the TPS. The ICO and TPS received numerous complaints from people variously saying they had not consented to receiving such calls or received repeated calls despite requests to stop.

Coastal Windows & Conservatories (UK) Limited

15 August 2024, Monetary penalties, Retail and manufacture

Coastal Windows & Conservatories Limited made over 18,000 unsolicited marketing calls between 1 January and 1 June 2023 to numbers registered with the TPS. The ICO and TPS received numerous complaints from people variously saying they had not consented to receiving such calls or received repeated calls despite requests to stop.

The Electoral Commission

30 July 2024, Reprimands, Central government

Reprimand issued to the Electoral Commission in respect of Articles 5(1)(f) and 32(1)(b). Between 24 August 2021 and 27 October 2022, a threat actor had access to the Electoral Commission’s systems and was able to access personal data held as part of the Electoral Register. This incident impacted approximately 40,000,000 individuals, and the initial access was gained via several unpatched software vulnerabilities. The investigation highlighted that appropriate technical and organisational measures were not in place at the time of the breach.

Chelmer Valley High School

22 July 2024, Reprimands, Education and childcare

Chelmer Valley High School have been issued a reprimand in respect of Article 35(1). The school failed to complete a Data Protection Impact Assessment (DPIA) prior to introducing facial recognition technology for the purposes of cashless catering.

London Borough of Hackney

05 July 2024, Reprimands, Local government

The Information Commissioner’s Office has issued the London Borough of Hackey with a reprimand following a cyber-attack in 2020 that led to hackers gaining access to and encrypting 440,000 files, affecting at least 280,000 residents and other individuals including staff.

Birmingham Children's Trust Community Interest Company

14 May 2024, Reprimands

Reprimand issued to Birmingham Children’s Trust Community Interest company in respect of Article 5(1)(f) and 32(1)(b) and 2. A child protection plan containing inappropriate personal data, in the form of criminal allegations against a child, was sent to the family the plan was produced for. Although the care plan itself was authorised for the family to view, the criminal allegations were not relevant to the plan, or authorised for the family’s view. The investigation highlighted that appropriate technical and organisational measures were not in place at the time of the breach.

The Central Young Men’s Christian Association

30 April 2024, Reprimands, Charitable and voluntary

The Central YMCA sent an email to individuals participating in a programme for people living with HIV using “CC” rather than “BCC”, revealing the email addresses to all recipients. 166 individuals could be identified or potentially identified from their email address. As a result, it could be inferred that these individuals were likely to be living with HIV. The Central YMCA have been fined £7,500 and issued a reprimand.

The Central Young Men’s Christian Association

30 April 2024, Monetary penalties, Charitable and voluntary

The Central YMCA sent an email to individuals participating in a programme for people living with HIV using “CC” rather than “BCC”, revealing the email addresses to all recipients. 166 individuals could be identified or potentially identified from their email address. As a result, it could be inferred that these individuals were likely to be living with HIV. The Central YMCA have been fined £7,500 and issued a reprimand.

Outsource Strategies Ltd

24 April 2024, Enforcement notices, Marketing

Outsource Strategies Ltd made 1,346,503 unwanted marketing calls between 11 February 2021 and 22 March 2022 to numbers registered with the TPS. The ICO received 74 complaints from people variously saying they received repeated calls despite requests to stop and that the callers were aggressive.

Outsource Strategies Ltd

23 April 2024, Monetary penalties

Outsource Strategies Ltd made 1,346,503 unwanted marketing calls between 11 February 2021 and 22 March 2022 to numbers registered with the TPS. The ICO received 74 complaints from people variously saying they received repeated calls despite requests to stop and that the callers were aggressive.

Dr Telemarketing

23 April 2024, Monetary penalties

Between 11 February 2021 to 24 January 2022, there were 80,240 connected calls unsolicited direct marketing calls being made to subscribers who were registered with the TPS and who had not notified DRT that they were willing to receive such calls, and two complaints being submitted as a result. Calls were about the Irish Lottery. DRT stopped engaging with the Commissioner part way through the investigation and failed to provide a satisfactory explanation for the Lotto Express calls involved in the contravention.

Dr Telemarketing

23 April 2024, Enforcement notices

Between 11 February 2021 to 24 January 2022, there were 80,240 connected calls unsolicited direct marketing calls being made to subscribers who were registered with the TPS and who had not notified DRT that they were willing to receive such calls, and two complaints being submitted as a result. Calls were about the Irish Lottery. DRT stopped engaging with the Commissioner part way through the investigation and failed to provide a satisfactory explanation for the Lotto Express calls involved in the contravention.

Clyde Valley Housing Association

18 April 2024, Reprimands, Land or property services

Clyde Valley Housing Association have received the following reprimand because of an infringement that occurred in July 2022 when they released a new customer portal. This portal included personal data of data subjects and residents found they were able to view personal information such as names and addresses about other residents. A resident reported this to Clyde Valley Housing Association, however this concern was not escalated appropriately which led to data remaining viewable on the portal for a further 5 days until further residents reported the issue and Clyde Valley Housing Association suspended the portal.

University Hospital of Southampton NHS Foundation Trust

05 April 2024, Reprimands, Health

A reprimand is being issued to University Hospital of Southampton NHS Foundation Trust as they have only responded to 59% of incoming SARs within the statutory timeframe during the period of 01 August 2022 to 01 July 2023.

Home Office

21 March 2024, Enforcement notices, Central government

An enforcement notice and a warning have been issued to the Home Office for failing to assess the privacy risks posed by the electronic monitoring of people arriving in the UK by unauthorised means. The ICO has been in discussion with the Home Office regarding its pilot to place ankle tags on, and track the GPS location of, up to 600 migrants who arrived in the UK and were on immigration bail. Although the pilot ended in December 2023, the Home Office has retained the GPS location data collected by the tags and will continue to be able to access and use that data including sharing it with other third-party organisations. The enforcement notice orders the Home Office to update its internal policies, access guidance and privacy information in relation to the data retained from the pilot. The warning issued also states that any future processing on the same basis will be in breach of data protection law and will attract enforcement action.

Dover Harbour Board

15 March 2024, Reprimands, Criminal justice

A reprimand is being issued to Dover Harbour Board in respect of the creation and use of a social media distribution group, initially created in WhatsApp but later migrated to Telegram. From the evidence provided to the ICO, the distribution groups were used by multiple UK police forces and international law enforcement agencies for the purpose of combatting vehicle crime. The distribution groups were created by an officer from the Port of Dover Police using his personal mobile phone without organisational oversight or compliance with data protection legislation.

Chief Constable of Kent Police

15 March 2024, Reprimands, Criminal justice

A reprimand is being issued to Kent Police in respect of an incident in February 2021 when a Kent Police officer took a photograph of an individual’s identity document using her personal mobile phone and uploaded the image onto Telegram, a social media application. From the evidence provided to the ICO, the Telegram distribution group onto which the image was uploaded was being used by multiple UK police forces and international law enforcement agencies for the purpose of combatting vehicle crime. The Kent Police officer did not inform the individual that further processing of his personal data would take place; how it would be processed; or the purpose for doing so.

Mayor’s Office for Policing and Crime (MOPAC)

13 March 2024, Reprimands, Local government

Within the London.gov.uk website, there was a webform to contact the London Victims’ Commissioner as well as other webforms. Between 11-14 November 2022, a member of GLA intended to give four members of MOPAC permission to the webforms. However, instead of granting permission to the four members of MOPAC, they made two web forms public. On 23 February 2023 MOPAC were made aware by a member of the public that it was possible for users to click a button that would enable users to access information on every query that had been submitted via the form. 394 people were later notified of the breach due to the nature of the personal data that was made publicly accessible on the forms.

Pinnacle Life Limited

07 March 2024, Enforcement notices, Finance insurance and credit

Between 5 May 2021 to 5 May 2022, there were 47,998 connected calls unsolicited direct marketing calls being made to subscribers who were registered with the TPS and who had not notified Pinnacle Life Limited that they were willing to receive such calls, and four complaints being submitted as a result.

Pinnacle Life Limited

07 March 2024, Monetary penalties, Finance insurance and credit

Between 5 May 2021 to 5 May 2022, there were 47,998 connected calls unsolicited direct marketing calls being made to subscribers who were registered with the TPS and who had not notified Pinnacle Life Limited that they were willing to receive such calls, and four complaints being submitted as a result.

Penny Appeal

01 March 2024, Enforcement notices

The Information Commissioner’s Office (ICO) has issued an Enforcement Notice to Penny Appeal, for sending 461,650 spam text messages over a ten day period. These messages were sent to a database of individuals who had never agreed to receive marketing communication from Penny Appeal.

Chief Constable West Midlands Police

01 March 2024, Reprimands, Criminal justice

A reprimand has been issued to West Midlands Police after the force repeatedly incorrectly linked and merged the records of two individuals with similar personal data. West Midlands Police failed to ensure the accuracy of the personal data of these two individuals, resulting in multiple incidents where officers attended a wrong address, including on one occasion when there were serious safeguarding concerns relating to one of the individuals.

Ministry of Defence

26 February 2024, Monetary penalties, Central government

The MOD sent emails inadvertently using the “To” field rather than the “BCC” field. 265 unique email addresses were disclosed in breach of GDPR Article 5(1)(f). The MOD were fined £350,000.

Serco Leisure Operating Limited and relevant associated Trusts

23 February 2024, Enforcement notices, Transport and leisure

Serco Leisure, Serco Jersey and seven associated community leisure trusts have been issued enforcement notices ordering them to stop using facial recognition technology and fingerprint scanning to monitor employee attendance. The ICO's investigation found that Serco and the trusts have been unlawfully processing the biometric data of more than 2,000 employees at 38 leisure facilities for the purpose of monitoring attendance.

Chief Constable Devon and Cornwall Police

02 February 2024, Reprimands, Criminal justice

Chief Constable Devon and Cornwall Police have continuously infringed Article 12(3) of the UK GDPR and Part 3, Chapter 3, Section 54 of the DPA 2018 for over four years. In this case, Devon and Cornwall Police have had a subject access request backlog since 2018 which has resulted in a large number of subject access requests not being responded to within the legislative timeframe of one or three (where extension is appropriately applied) calendar months.

Chief Constable Dorset Police

02 February 2024, Reprimands, Criminal justice

Chief Constable Dorset Police have continuously infringed Article 12(3) of the UK GDPR and Part 3, Chapter 3, Section 54 of the DPA 2018 for over four years. In this case, Dorset Police have had a subject access request backlog since 2018 which has resulted in a large number of subject access requests not being responded to within the legislative timeframe of one or three (where extension is appropriately applied) calendar months.

L.A.D.H Limited

19 January 2024, Enforcement notices, Finance insurance and credit

L.A.D.H Limited sent 31,329 direct market text messages to individuals in breach of regulation 22 and 23 of PECR. The company was fined £50,000 and issued with an enforcement notice.

L.A.D.H Limited

19 January 2024, Monetary penalties, Finance insurance and credit

L.A.D.H Limited sent 31,329 direct market text messages to individuals in breach of regulation 22 and 23 of PECR. The company was fined £50,000 and issued with an enforcement notice.

Crown Prosecution Service

18 January 2024, Enforcement notices, Criminal justice

An Enforcement Notice has been issued to the Crown Prosecution Service in relation to a contravention of the sixth data protection principle in section 40 DPA 2018. The contravention was identified…

Poxell Ltd

16 January 2024, Enforcement notices

Poxell first came to the attention of the Commissioner in April 2022 as part of an investigation formed to assess and analyse complaint trends in relation to the energy and home improvements sector. The investigation established that between 31 March 2022 and 20 July 2022, Poxell made 2,647,805 unsolicited direct marketing calls in breach of regulations 21 and 24 of PECR. The above resulted in 413 complaints to the ICO and TPS reporting tools. Individuals stated calls were about energy products, specifically driveway repairs, windows, doors and insulation. Several complainants reported that they had not consented to receive calls which were persistent in nature, one individual stated they had received over 40 calls, and they thought calls may be a scam.

Poxell Ltd

16 January 2024, Monetary penalties

Poxell first came to the attention of the Commissioner in April 2022 as part of an investigation formed to assess and analyse complaint trends in relation to the energy and home improvements sector. The investigation established that between 31 March 2022 and 20 July 2022, Poxell made 2,647,805 unsolicited direct marketing calls in breach of regulations 21 and 24 of PECR. The above resulted in 413 complaints to the ICO and TPS reporting tools. Individuals stated calls were about energy products, specifically driveway repairs, windows, doors and insulation. Several complainants reported that they had not consented to receive calls which were persistent in nature, one individual stated they had received over 40 calls, and they thought calls may be a scam.

Skean Homes Ltd

16 January 2024, Monetary penalties

Skean first came to the attention of the Commissioner in 2022 as part of an operation formed to assess and analyse complaint trends in relation to the energy and home improvement sector. The Commissioner identified a number of complaints against "Eco Hub", "Driveway Solutions" and "Eco Driveways", in which complainants stated that the calls were promoting energy grants for resin driveways. The investigation established that between 2 March 2022 and 31 May 2022, Skean instigated 614,342 unsolicited direct marketing calls in breach of regulations 21 and 24 of PECR. The above resulted in 31 complaints to the ICO and TPS reporting tools.

Skean Homes Ltd

16 January 2024, Enforcement notices

Skean first came to the attention of the Commissioner in 2022 as part of an operation formed to assess and analyse complaint trends in relation to the energy and home improvement sector. The Commissioner identified a number of complaints against "Eco Hub", "Driveway Solutions" and "Eco Driveways", in which complainants stated that the calls were promoting energy grants for resin driveways. The investigation established that between 2 March 2022 and 31 May 2022, Skean instigated 614,342 unsolicited direct marketing calls in breach of regulations 21 and 24 of PECR. The above resulted in 31 complaints to the ICO and TPS reporting tools.

Grocery Delivery E-Services UK Ltd t/a HelloFresh

12 January 2024, Monetary penalties, Retail and manufacture

The Information Commissioner’s Office (ICO) has fined food delivery company HelloFresh £140,000 for a campaign of 79 million spam emails and 1 million spam texts over a seven-month period. The marketing messages were sent based on an opt-in statement which did not make any reference to the sending of marketing via text, and which was also bundled with an age confirmation statement which was likely to unfairly incentivise customers to agree. Customers were also not given sufficient information that their data would continue to be used for marketing purposes for up to 24 months after cancelling their subscriptions.

South Tees Hospitals NHS Trust

20 December 2023, Reprimands, Health

The reprimand was issued as the South Tees Hospitals NHS Trust (the Trust) was found to have not ensured that its staff were fully trained and prepared to deal with correspondence that was particularly sensitive, and which had been referred to the Trust via legitimate but unusual channels. Staff were not provided with appropriate guidance to ensure that they could deal with sensitive correspondence in every situation. The effect of the infringement was that significant distress was caused to the family of a child patient at a time that was already particularly traumatic for the family.

Finham Park Multi Academy Trust

07 December 2023, Reprimands, Education and childcare

Finham Park Multi Academy Trust have been issued a Reprimand in respect of Articles 5 (1) (f) and 32 (1) (b). An unauthorised third party utilised compromised credentials to access and encrypt Finham Park’s systems. 1843 UK Data Subjects were affected by the incident, and the ICO’s investigation found Finham Park did not have adequate account lockout or password policies in place.

Daniel George Bentley and Taipan Trading Ltd

05 December 2023, Enforcement notices, Marketing

Daniel George Bentley is a sole trader and director of Taipan Trading Ltd. Between 1 May 2022 and 31 July 2023 he and his company sent over 2.5 million unsolicited direct marketing text messages to individuals in breach of regulations 22 and 23 of PECR.

Bank of Ireland

30 November 2023, Reprimands, Finance insurance and credit

BOI failed to ensure the accuracy of customers’ default loan status which led to inaccurate personal data being held on their account which was subsequently incorrectly recorded on customers’ credit profile.

Charnwood Borough Council

29 November 2023, Reprimands, Local government

Reprimand issued for the disclosure of the new address of the data subject to an ex-partner who was the alleged perpetrator of domestic abuse against the data subject. This caused significant distress to the data subject and has the potential to result in actual harm. In addition, the investigation highlighted that the process to make address changes was not properly communicated to the data subject, and that there was an absence of a written and well communicated process for dealing with correspondence in these sensitive circumstances for staff to use. In addition, the Council had not ensured that all members of staff involved in this incident had received data protection training in the twelve months prior to the incident.

NHS Fife

23 November 2023, Reprimands, Health

The Information Commissioner’s Office (ICO) has issued a reprimand to NHS Fife, after an unauthorised individual was able to enter a ward and access the personal information of 14 patients.

GRS (Roadstone) Limited

14 November 2023, Reprimands, General business

The Information Commissioner (the Commissioner) issues a reprimand to GRS (Roadstone) Limited in respect of infringements of Article 32 (1) (b) and Article 32 (1) (d) of the UK GDPR. The organisation did not have appropriate security measures in place, which resulted in an unauthorised Threat Actor being able to exfiltrate the individual personal data of current and former employees.

University Hospital of Derby and Burton NHS Trust (UHDB)

30 October 2023, Reprimands, Health

UHDB failed to have adequate processes in place, especially when processing special category data, which resulted in referrals for out-patients’ appointments not being processed in a timely manner. In some cases, this led to delays of up to two years before medical treatment was arranged.

Police Service of Northern Ireland (PSNI)

26 October 2023, Reprimands, Criminal justice

PSNI failed to have appropriate measures in place to prevent unlawful sharing of personal data including criminal data with the United States Department of Homeland Security (DHS).

Argentum Data Solutions Ltd

26 October 2023, Enforcement notices, General business

Between 1 January 2021 and 31 January 2022 there were a total of 2,330,423 SMS sent without consent. 24,309 were sent by ADS directly and it allowed its lines to be used by third parties to send the remaining 2,306,114. These messages were sent in breach of regulation 22 of PECR. ADS came to our attention following a review of complaints received by the 7726 spam reporting tool.

Argentum Data Solutions Ltd

26 October 2023, Monetary penalties, General business

Between 1 January 2021 and 31 January 2022 there were a total of 2,330,423 SMS sent without consent. 24,309 were sent by ADS directly and it allowed its lines to be used by third parties to send the remaining 2,306,114. These messages were sent in breach of regulation 22 of PECR. ADS came to our attention following a review of complaints received by the 7726 spam reporting tool.

Gap Personnel Holdings Limited

19 October 2023, Reprimands, General business

The Information Commissioner (the Commissioner) issues a reprimand to Gap Personnel Holdings Limited in respect of infringements of Article 32 (1), Article 32 (1) (b) and Article 32 (1) (d) of the UK GDPR. The organisation did not have appropriate security measures in place, which resulted in an unauthorised threat actor being able to access individuals personal data twice within a 12-month period.

Optionis Group Limited

10 October 2023, Reprimands, Finance insurance and credit

The data controller suffered a ransomware attack, which resulted in the exfiltration of personal data. A reprimand was issued in respect of specific infringements of the UK GDPR, which include lack of multi-factor authentication, an inadequate account lockout policy, and no clear Bring Your Own Device policy.

Chief Constable West Mercia Police and Chief Constable Warwickshire Police

06 October 2023, Reprimands, Criminal justice

On 21 June 2021 West Mercia Police and Warwickshire Police erroneously decommissioned a server containing a Warwickshire Police application. This application contained Warwickshire Police data from between November 2001 and early 2014. The data which has been lost on this application is unrecoverable.

Digivo Media Limited

03 October 2023, Enforcement notices, Finance insurance and credit

Between 24 March 2021 and 7 September 2021 there were 415,041 texts delivered without valid consent – breach of Regulation 22 of PECR. Digivo came to the ICO’s attention following a review of debt management complaints received via the SPAM reporting tool.

Digivo Media Limited

03 October 2023, Monetary penalties, Finance insurance and credit

Between 24 March 2021 and 7 September 2021 there were 415,041 texts delivered without valid consent – breach of Regulation 22 of PECR. Digivo came to the ICO’s attention following a review of debt management complaints received via the SPAM reporting tool.

MCP Online Ltd

28 September 2023, Enforcement notices, Finance insurance and credit

Between 1 January 2022 and 28 September 2022 there were 20,939 calls made to CTPS or TPS registered numbers – breach of Reg 21 and 24 of PECR. MCP came to the ICO’s attention following a review of complaints made to the Telephone Preference Service (TPS) in November 2021 as part of Operation Torc, which has been set up to investigate unsolicited pensions calls.

MCP Online Ltd

28 September 2023, Monetary penalties, Finance insurance and credit

Between 1 January 2022 and 28 September 2022 there were 20,939 calls made to CTPS or TPS registered numbers – breach of Reg 21 and 24 of PECR. MCP came to the ICO’s attention following a review of complaints made to the Telephone Preference Service (TPS) in November 2021 as part of Operation Torc, which has been set up to investigate unsolicited pensions calls.

Nottinghamshire County Council

27 September 2023, Reprimands

A social worker sent copies of a Child and Family Assessment report to the mother and her two ex-partners: each the father of one of her two children. The report contained sensitive personal data which should have been redacted from the copies sent to the partners. The material disclosed related to previous domestic violence enacted on the mother and the two children. This disclosure put the mother and the two children at risk of actual physical harm and created a volatile and dangerous situation between the parties. A reprimand has therefore been issued to Nottinghamshire County Council in relation to an infringement of Article 32(1) of the UK General Data Protection Regulation (UK GDPR).

RHAP Ltd

21 September 2023, Enforcement notices, Marketing

RHAP Ltd made 15,288 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £65,000 and issued with an enforcement notice.

RHAP Ltd

21 September 2023, Monetary penalties, Marketing

RHAP Ltd made 15,288 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £65,000 and issued with an enforcement notice.

House Hold Appliances 247 Ltd

21 September 2023, Enforcement notices, Marketing

House Hold Appliances 247 Ltd made 19,069 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £55,000 and issued with an enforcement notice.

House Hold Appliances 247 Ltd

21 September 2023, Monetary penalties, Marketing

House Hold Appliances 247 Ltd made 19,069 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £55,000 and issued with an enforcement notice.

F12 Management Ltd

21 September 2023, Enforcement notices

F12 Management Ltd made 1,346,019 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

F12 Management Ltd

21 September 2023, Monetary penalties, Marketing

F12 Management Ltd made 1,346,019 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

Cover Appliance Ltd

21 September 2023, Monetary penalties, Marketing

Cover Appliance Ltd made 511,499 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

Cover Appliance Limited

21 September 2023, Enforcement notices, Marketing

Cover Appliance Ltd made 511,499 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

SGS Home Protect Ltd

21 September 2023, Enforcement notices, Marketing

SGS Home Protect Ltd made 24,214 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £70,000 and issued with an enforcement notice.

SGS Home Protect Ltd

21 September 2023, Monetary penalties, Marketing

SGS Home Protect Ltd made 24,214 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £70,000 and issued with an enforcement notice.

Ministry of Justice

08 September 2023, Reprimands, Criminal justice

The Information Commissioner (the Commissioner) issues a reprimand to the Ministry of Justice (the MoJ) in accordance with Article 58(2)(b) of the UK General Data Protection Regulation in respect of…

Simply Connecting Ltd

06 September 2023, Monetary penalties, Marketing

Simply Connecting Ltd sent 441,830 direct marketing text messages to individuals in breach of regulation 22 of PECR. The company was fined £40,000 and issued with an enforcement notice.

Simply Connecting Ltd

06 September 2023, Enforcement notices, Marketing

Simply Connecting Ltd sent 441,830 direct marketing text messages to individuals in breach of regulation 22 of PECR. The company was fined £40,000 and issued with an enforcement notice.

Gloucester City Council

01 September 2023, Reprimands, Local government

The Information Commissioner (the Commissioner) issues a reprimand to Gloucester City Council in respect of infringements of Article 32(1)b, Article 32(1)c and Article 32(1)d of the UK GDPR. Gloucester City Council failed to implement appropriate technical and organisational measures to properly secure their systems.

This Is The Big Deal Limited

25 August 2023, Monetary penalties, Utilities

This Is The Big Deal Limited sent or instigated the sending of 41,417,889 unsolicited direct marketing messages (39,906,342 emails and 1,511,547 text messages) to individuals who had not consented to receiving such messages, in contravention of regulation 22 of PECR. 102,132 of the text messages were sent without the necessary opt-out information as required by regulation 23 of PECR. The company was fined £30,000.

London Borough of Lewisham

16 August 2023, Reprimands, Local government

During the period of 3 January 2022 to 3 January 2023, 35% of subject access requests (SARs) that London Borough of Lewisham received were not responded to within the statutory deadlines of one and three months. A reprimand has therefore been issued to London Borough of Lewisham in relation to infringements of Article 12(3) and Article 15(1) of the UK General Data Protection Regulation (UK GDPR).

Swinburne, Snowball and Jackson

12 August 2023, Reprimands, Legal

The Information Commissioner (the Commissioner) issues a reprimand to Swinburne, Snowball and Jackson in respect of infringements of Article 5(1)(f), which requires personal data is processed securely, and Article 32(1)(b) of the UK GDPR, which requires appropriate measures are in place to ensure a level of security appropriate to the risk and ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.

Recruitment company reprimand

09 August 2023, Reprimands, General business

The Information Commissioner (the Commissioner) issues a reprimand to a recruitment company in respect of infringements of Article 5(1)(f) and 32(1)(b) of the UK GDPR. The organisation misconfigured a storage container, containing 12,000 records and relating to 3,000 workers, to be publicly accessible without any requirement to authenticate.

NHS Lanarkshire

31 July 2023, Reprimands, Health

The Information Commissioner (the Commissioner) issues a reprimand to NHS Lanarkshire in accordance with Article 58 (2)(b) of the UK General Data Protection Regulation (UK GDPR) for the sharing of personal data of patients via unauthorised means and secondly, a disclosure of personal data.

My Media World Limited t/a Brand New Tube

25 July 2023, Reprimands, Media

Reprimand has been issued to the above organisation in respect of Article 32 (1) and Article 32 (1) (d) of the GDPR. My Media World Limited failed to implement appropriate technical security and organisational measures to properly secure their systems, resulting in unauthorised access to their systems and the exfiltration of personal data relating to 345,000 UK Data Subjects.

Executive Office

21 July 2023, Reprimands, Central government

On 22 May 2020, the Interim Advocate’s Office sent a newsletter by email to 251 subscribers on its mailing list using the ‘To’ field. The email addresses of the recipients were visible to all who received the email.

The Patient and Client Council

19 July 2023, Reprimands, Health

A reprimand has been issued to The Patient and Client Council in relation to infringements of Article 5 (1)(f) and Article 32 (1) of the UK GDPR. The infringements were identified following an investigation into the disclosure of special category due to an email sent to 15 individuals using carbon copy (CC) rather than blind carbon copy (BCC).

Fortis Insolvency Limited

28 June 2023, Monetary penalties

Fortis Insolvency Limited sent 558,354 direct marketing SMS messages without valid consent with 527,481 received by subscribers between 26 July 2020 and 26 July 2021 in contravention of regulation 22 of PECR. The company was fined £30,000 and issued with an enforcement notice.

Fortis Insolvency Limited

28 June 2023, Enforcement notices

Fortis Insolvency Limited sent 558,354 direct marketing SMS messages without valid consent with 527,481 received by subscribers between 26 July 2020 and 26 July 2021 in contravention of regulation 22 of PECR. The company was fined £30,000 and issued with an enforcement notice.

Nottinghamshire Police

21 June 2023, Reprimands, Criminal justice

The breach in this case was an unauthorised disclosure of the personal data of witnesses via a police officer’s unredacted statement on the CPS Digital Case Management system. The evidence has revealed that in this instance, the cause of the disclosure of the personal data of witnesses was the failure to ensure the adequate redaction of the data before disclosing this to the CPS.

Maxen Power Supply Limited

08 June 2023, Enforcement notices, Utilities

Maxen Power Supply Limited used overseas call centres to make unsolicited marketing calls to businesses in contravention of regulations 21 and 24 of PECR. The company was fined £120,000 and issued with an enforcement notice.

Crown Glazing Ltd

08 June 2023, Enforcement notices, Utilities

The case was part of Operation Tinago which was formed to assess and analyse complaint trends in relation to the energy and home improvements sector. The organisation made 503,445 unsolicited calls to TPS registered numbers between 4 January to 11 November 2021. The calls were about energy products to reduce household bills and resulted in a total of 37 complaints.

Crown Glazing Ltd

08 June 2023, Monetary penalties, Utilities

The case was part of Operation Tinago which was formed to assess and analyse complaint trends in relation to the energy and home improvements sector. The organisation made 503,445 unsolicited calls to TPS registered numbers between 4 January to 11 November 2021. The calls were about energy products to reduce household bills and resulted in a total of 37 complaints.