London Borough of Waltham Forest

The complainant submitted a request to the London Borough of Waltham Forest (the council) for the number of staff handling complaints made about the council. In this request, they confirmed that they wished to receive this information in hard copy to a specified postal address. The council provided its response outside of the statutory timeframe. The Commissioner’s decision is that the council has breached section 10(1) by not providing its response within the statutory timeframe. As the complainant has received a response in both electronic and hard copy format by the time of this notice, the Commissioner does not require the council to take any further steps.