Skip to main content
Hafan

Financial Ombudsman Service Limited

  • Date 17 December 2025
  • Sector Other, Regulators
  • Decision(s) FOI 12: Not upheld, FOI 16: Not upheld

The complainant requested copies of all staff training and guidance material. The Financial Ombudsman Service (FOS) refused the request under section 12(1) (appropriate limit) of the FOIA.The Commissioner’s decision is that the FOS was entitled to refuse to comply with the request in accordance with section 12(1). The Commissioner requires no steps to be taken as a result of this decision.