Post Office Limited

The complainant has requested the Post Office (PO) to disclose the unpublished Guiding Principles of the Horizon Shortfall Scheme (HSS) which it uses, in tandem with its Terms of Reference, to assess applicants' claims. PO refused to disclose the information citing sections 40 (personal data) and 42 (legal professional privilege) of FOIA. The Commissioner’s decision is that PO is entitled to refuse to disclose the requested information in accordance with section 42 of FOIA. The Commissioner does not require any further steps to be taken.