The complainant has requested information relating to the Cross Border Connection Project. Even though Scottish Power Energy Networks (“the public authority”) responded to the request, the Commissioner’s decision is that: the public authority has breached regulation 5 (duty to make environmental information available), the public authority has breached regulation 14 (refusal to disclose information) and the public authority has breached regulation 11 (representations and reconsideration). The Commissioner requires the public authority to take the following steps to ensure compliance with the legislation: handle the whole request again, this time complying with regulation 5 and regulation 14.