The complainant has requested information from the University of Bristol (the university) about child deaths in the National Child Mortality Database. The university initially stated that it did not hold the information relating to part one and refused to provide the requested information, at part two, applying section 12(1) FOIA – cost limit. Later, the university accepted that it did hold the information at part one and section 12(1) also applied. During the Commissioner’s investigation, the university additionally cited section 22(A) FOIA – research – to part two. The Commissioner’s decision is that the university correctly applied section 12(1) FOIA to the requested information. However, he has found the university to have breached section 16(1) FOIA as it neither offered advice and assistance to the complainant or explained why it could not do so. The Commissioner does not require further steps.