Financial Ombudsman Service Limited

The complainant has requested a copy of the Contingent Reimbursement Mode Code Practitioner’s Guide and any supporting documents on its application. FOS stated no supporting documents were held but the Practitioner’s Guide was held and was being withheld under section 41 FOIA. The Commissioner’s decision is that FOS has correctly withheld the Practitioner’s Guide under section 41. No steps are required.