The complainant has requested information regarding Child Maintenance Service policy and procedures. The Department for Work and Pensions (DWP) relied on section 12(1) to refuse to comply with the request as to do so would exceed the appropriate limit. The Commissioner’s decision is that DWP to entitled to rely on section 12(1) to refuse to comply with the request. The Commissioner is also satisfied that DWP has provided reasonable advice and assistance in accordance with section 16(1). The Commissioner does not require DWP to take any steps.