Cabinet Office

The complainant submitted two requests to the Cabinet Office seeking information about the performance of MyCSP in respect of the Civil Service Pension Scheme. The Cabinet Office disclosed information in response to the first request concerning the number of complaints about MyCSP but withheld the information sought by the second request on the basis of section 43(2) (commercial interests) of FOIA. The Commissioner’s decision is that all of the withheld information engages section 43(2). However, the balance of the public interest favours disclosure of information contained in the Service Level Agreement (SLA) reports. For the remainder of the withheld information the balance of the public interest favours maintaining the exemption and withholding this information. The Cabinet Office also breached section 10(1) by failing to respond to the first request within 20 working days.