Financial Ombudsman Service Limited
- Date 2 May 2025
- Sector Other
- Decision(s) FOI 1: Not upheld
The complainant has requested information on the use of side letters by the Financial Ombudsman Service (FOS) and the Independent Assessor (IA). FOS stated the information wasn’t held. The Commissioner’s decision is that, on balance, FOS doesn’t hold the information requested and has complied with section 1(1).