Regulators launch joint taskforce to crack down on poor practice in motor finance claims

A new taskforce will tackle poor handling of motor finance claims by some claims management companies (CMCs) and law firms, after the Financial Conduct Authority (FCA), Solicitors Regulation Authority (SRA), Information Commissioner’s Office (ICO) and Advertising Standards Authority (ASA) agreed to join up their efforts.

 Andy Curry, Head of Investigations at the ICO, said:

“The law is long-standing, clear and simple – do not send unsolicited direct marketing without consent. We provide advice and support to help companies to comply, but where we see unlawful practices causing harm to the public, we will take action to the fullest extent. This is a serious issue, and we will work alongside our taskforce partners, pooling our expertise, knowledge and powers to address it.”

Organisations can read our Guide to Privacy and Electronic Communications Regulations.

Member of the public can Report nuisance calls and texts to the ICO.

The FCA website has more information about the new taskforce.