Skip to main content
Hafan

ICO website user survey 2026

Purpose and lawful basis for processing

The ICO is conducting a survey of our website users so we can understand user’s current experiences with the site and inform future improvements. 

The lawful basis we rely on to process your data is consent under article 6(1)(a) of the UK GDPR.  

When we collect information about accessibility requirements or if you choose to disclose any special category data the lawful basis we rely on is article 9(2)(a) 
 
The processing of your personal data is based on your freely given consent at the beginning of the survey. You can withdraw your consent at any time by sending a request to the ICO at [email protected]  or using the data controller information listed below. 

What we need

We need to collect special category health data relating to accessibility requirements so that we can better understand how all types of users interact with our website and online services. 

We need to collect your full name and email address if you’re interested in volunteering to take part in future research opportunities. 

What we do with it

We’ll use your name and email address so that we can contact you and add you to our list of volunteers and invite you to participate in future research when the opportunity arises. 

We’ll use any accessibility requirements you share to understand user experience and make improvements to our website to ensure we design an equitable and inclusive website experience for all.

How long we keep it

For information about how long we hold personal data, see our retention schedule.  

What are your rights?

For more information on your rights, please see 'Your data protection rights'. 

Do we use any data processors?

This survey is created and run using Smart Survey. You can find their Privacy Policy here. 

Data controller contact information

The Information Commissioner is the controller for the personal information we process, unless otherwise stated. 

There are many ways you can contact us, including by phone, email, live chat and post. More details can be seen here. 

Our postal address:             

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Our Data Protection Officer is Louise Byers. If you wish to contact her you can do so using the form here or via our postal address. Please mark the envelope ‘Data Protection Officer’.