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Hafan

Advice services for large businesses and organisations

Website 

There are lots of tools and guidance on our website that provide answers to many of the enquiries we receive, and we are adding to these all the time. We are asking all organisations to start their journeys online as this can be the quickest way to get the information you need.

Find the answers to your questions quickly in our guidance and online resources.

Business Advice Helpline

If you are not able to find the answer to your question on the website, call the ICO helpline on 0303 123 1113.

Business Advice Livechat

Our experience has shown us that if your question requires an in depth discussion then the helpline is your best option.

If you choose to contact us via livechat, and your question is considered too complex for livechat, or requires the adviser to respond to multiple questions, then you will be signposted to an alternative means of communication.

Our livechat service is not suitable to answer questions about a personal data breach that your organisation may have experienced

Talk online with one of our team via live chat:

Monday to Friday, 9am to 5pm (excluding bank holidays).

Email your question

If you haven’t been able to find the answer to your question online, you can also email your question to us using the webform below.

Please don't provide anything sensitive here, like health details, or your credit card number. Maximum 2000 characters
Are you contacting us about an existing case?
eg ABC1234567. We'll add your enquiry to your case
Have you contacted us about this question using our helpline or live chat service?
Enter the registered or official name of your company, business or organisation, eg ABC Limited
Is your organisation registered with the ICO as a data protection fee payer? (optional)
How many staff does your organisation have?
Choose an option that best describes the nature of the work your organisation does
If you provide your phone number, we may call you with advice. This allows us to better understand your question and gives you the opportunity to ask follow-up questions. We will still provide a case reference number

Helpline for people who can't use our online services

If you're unable to use our online services and need a service adjustment under the Equality Act 2010, call us.

Phone: 0303 123 1113

Calling from abroad: +44 303 123 1113

Monday to Friday, 9am and 5pm (excluding bank holidays).

Service for people who are deaf or have a hearing or speech impairment

If you need to contact us via the phone and you are deaf or have a hearing or speech impairment, you can use the free BT service Relay UK.

Install the free app on your smartphone, tablet, or computer, which you can access on your app store. Then our advice line on 0303 123 1113, Mon - Fri, 9am-5pm.

The Relay UK service itself is free. You'll only pay your normal charges for the calls.

If you want to use your textphone to contact us, dial 18001 followed by 0330 123 1113.

Alternatively, you can also contact us using our live chat.