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What should I do if a complaint has been made to the ICO?

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If a user has complained to you about withholding information under regulation 9 of the INSPIRE Regulations and is not satisfied with your decision, they have the right to complain to the ICO.

We deal with complaints under the INSPIRE Regulations in the same way we deal with complaints made under section 50 of the Freedom of Information Act and the Environmental Information Regulations. 

Where we issue a decision notice in relation to a complaint, both the complainant and the public authority have the right to appeal that decision to the First Tier Tribunal (Information Rights).