Dealing with complaints
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Due to the Data (Use and Access) Act (DUAA) coming into law on 19 June 2025, the bitesize guidance and advice on this page is under review and may be subject to change. In the meantime, you can refer to the main complaints guidance, which has already been updated to reflect the DUAA changes.
Even with appropriate data protection policies in place, sometimes your staff, contractors, customers or others whose data you hold may be unhappy with how you’ve handled their personal information.
Your response matters, because taking the right steps will help to protect your reputation as a business that cares about people’s information. This will also help you provide a better service to your customers.