The complainant has requested The Open University (the university) to disclose information relating to its policies and procedures on handling subject access requests under the Data Protection Act and disability related support. The university refused to comply with the request citing section 12 of FOIA (cost limit). The Commissioner’s decision is that the university has not demonstrated that section 12 of FOIA is engaged and is therefore not entitled to rely on that exemption. The Commissioner requires the university to issue a fresh response to the complainant in accordance with FOIA which does not rely on section 12.