The complainant has requested figures relating to complaint handling. Lancashire Constabulary (the Constabulary) relied on section 12(1) (cost of compliance) of FOIA to refuse the request. The Commissioner’s decision is that the Constabulary was entitled to rely on section 12(1) of FOIA to refuse the request. However, the Commissioner also finds that the Constabulary did not comply with its section 16 obligation to offer advice and assistance. Finally, he finds that the Constabulary breached section 10(1) and 17(5) of FOIA by failing to provide its refusal notice within the statutory timeframe. The Commissioner requires the Constabulary to take the following steps to ensure compliance with the legislation - provide the complainant with appropriate advice and assistance to help them submit a request that falls potentially within the appropriate limit. The public authority must take these steps within 30 calendar days of the date of this decision notice. Failure to comply may result in the Commissioner making written certification of this fact to the High Court pursuant to section 54 of the Act and may be dealt with as a contempt of court.