The complainant requested various information in respect of a named property covering the period from January 2018 to June 2025. Broxbourne Borough Council (the Council) provided some information, but informed the complainant that it does not hold other information. The Commissioner’s decision is that he cannot be certain that information relevant to some items of the request is not held, and accordingly, that the Council has failed to demonstrate that it has  complied with its obligations under regulation 12(4)(a) of the EIR. The Commissioner has also concluded that the Council has failed to demonstrate that it holds no additional information in respect of other items of the request. He therefore has no option but to conclude that the Council has not complied with its obligations under regulation 5(1) of the EIR in respect of this information. The Commissioner requires the Council to take the following steps to ensure compliance with the legislation. Conduct further searches for information falling within the scope of the request, ensuring that these searches are reasonable and proportionate. Issue a fresh response to the complainant that complies with the requirements of regulation 5(1) of the EIR.