The complainant has requested information relating to the Financial Conduct Authority’s (FCA) email retention policy. The FCA relied on section 12 of FOIA (cost of compliance) to refuse the request. The Commissioner’s decision is that the FCA was entitled to rely on section 12(1) of FOIA to refuse the request. The Commissioner also finds that the FCA complied with its obligation under section 16 to offer advice and assistance. However, the Commissioner has recorded a procedural breach of section 10 of FOIA. The Commissioner does not require further steps to be taken.