Housing Ombudsman Service
- Date 15 May 2026
- Sector Central government, Regulators
- Decision(s) FOI 1(1): Not upheld, FOI 16: Upheld
The complainant requested the source of figures relating to landlord homes for Jigsaw Homes Group Limited.
The Housing Ombudsman Service (HOS) initially relied on section 21 of FOIA but later confirmed, at internal review, that it does not hold the requested information.
The Commissioner’s decision is that, on the balance of probabilities, the HOS does not hold information within the scope of the request. However, it breached section 16 of FOIA by failing to provide adequate advice and assistance in its original response.
The Commissioner does not require any steps as a result of this decision.