Hastings & Rother Healthcare

The complainant requested various information from Hastings and Rother Healthcare (the Practice) in respect of its Triage process. The Practice provided some information, but withheld other information on the basis of section 43 (commercial interests) of the FOIA. The complainant also expressed concern that the Practice’s explanation of the triage procedures and supporting documents “are vague and otherwise unclear”.  The Commissioner’s decision is that the Practice was entitled to rely on section 43 to refuse those parts of the request it withheld on that basis. The Commissioner has also concluded, that based on the balance of probabilities, it has provided all information it holds relevant to the request. The Commissioner does not require any steps.