Awdurdod annibynnol y Deyrnas Unedig a sefydlwyd i gynnal hawliau gwybodaeth er budd y cyhoedd, annog cyrff cyhoeddus i fod yn agored a hybu preifatrwydd data i unigolion.

Timely responses

You deal with requests from individuals in a timely manner that meets individual expectations and statutory timescales.

Ways to meet our expectations:

  • You action all requests within statutory timescales.
  • The staff responsible for managing requests meet regularly to discuss any issues and investigate, prioritise or escalate any delayed cases.
  • If you need an extension, you update individuals on the progress of their request and keep them informed.
  • If a request is refused, you have records about the reasons why and you inform individuals about the reasons for any refusals or exemptions.

Can you answer yes to the following questions?

  • Would staff say that the process in place to deal with issues is regular and effective?

  • Would requesters say they were kept well-informed about the progress of their request?

  • Did requesters receive clear information?