Awdurdod annibynnol y Deyrnas Unedig a sefydlwyd i gynnal hawliau gwybodaeth er budd y cyhoedd, annog cyrff cyhoeddus i fod yn agored a hybu preifatrwydd data i unigolion.

Monitoring and evaluating performance

Your organisation monitors how your staff handle requests and you use that information to make improvements.

Ways to meet our expectations:

  • The staff responsible for managing requests meet regularly to discuss any issues.
  • You produce regular reports on performance and case quality assessments to ensure that requests are handled appropriately.
  • You share reports with senior management, that they review and action at appropriate meetings.
  • Your organisation analyses any trends in the nature or cause of requests to improve performance or reduce volumes.

Can you answer yes to the following questions?

  • Are the management reports easy to understand?

  • Does senior management know about current performance?

  • Are the actions clear and are they followed up?