Awdurdod annibynnol y Deyrnas Unedig a sefydlwyd i gynnal hawliau gwybodaeth er budd y cyhoedd, annog cyrff cyhoeddus i fod yn agored a hybu preifatrwydd data i unigolion.

Individual complaints

Your organisation has procedures to recognise and respond to individuals' complaints about data protection, and individuals are made aware of their right to complain, eg through a complaints page on your website.

Ways to meet our expectations:

  • You have procedures to handle data protection complaints raised by individuals and you report their resolution to senior management.
  • The DPO’s contact details or alternative contact points are publicly available if individuals wish to raise a complaint about the use of their data.
  • You tell individuals about their right to make a complaint to the ICO in your privacy information.

Can you answer yes to the following questions?

  • Would complainants say that they were clear about how to make complaints and how it would be handled?